Type www.ebay.com in your browser and go from there. Check the item condition policy for more information. When you deliver on your service promise to provide a great buying experience, you are protected from abusive buying activity and events outside your control. eBay will not request personal data such as your password, credit card, or bank number in an email. Find answers to common problems and connect with us directly. Make sure you understand the process and the consequences before taking action. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. Alternatively, some sellers offer only an eBay listing service and do not ship the merchandise to the customer. Selling your products on eBay can open up new markets for your business. Real eBay web addresses have ".ebay.com/" in them. What should I do if I receive a false item not as described claim? Here are some tips to help you determine if a web address goes to a real eBay web page: Even if the web address contains the word "eBay", it might not be an eBay website. Requests like this are often part of a counterfeit cashier's check scheme. And if they do, we’ll help you fix them. Scammers will try to reach you where you least expect it, including by phone, email, or text message. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. The process for becoming an eBay seller is fairly simple and is open to all businesses and individuals. Don’t transfer money directly into a seller’s bank account. Learn about our policies and best practices, then get back to doing what you’re great at: selling on eBay. Protections include removing feedback, defects and open claims from Service Metrics. As long as neither you nor your buyer asks eBay to intervene, the return will time out after 30 days and there will be no impact to your seller standing. If you can’t work things out with the buyer, you can open an unpaid item case. If a case is closed in the buyer’s favor, you can appeal the decision by providing the appropriate documentation—including any new information or communication between you and the buyer—to the eBay Resolution Center within 30 days from the day the case is closed. When you issue a refund for an item that was returned after it was used or damaged by a buyer, and you have a track record of delivering on your service promise, we’ll give you the ability to protect yourself by deducting up to 50% of the refund to recover the decreased value of the item. Your points add up every time you use your eBay Mastercard to make a purchase. 2 min article What will happen if I am not following a policy? We’ve simplified our policies so that they will be easy for you to understand, as well as help you manage your business consistent with our rules. While your listings are hidden from buyers’ search results and browsing, you may still edit them as needed to comply with the applicable policy. eBay allows all of these actions, but they can hurt your seller rating. eBay will determine eligibility requirements for sellers. Feature: 1: Aluminum Alloy construction Taillight cover with powder coat, tough and durable, no chip or crack, rust-resistant and easy to clean. We’ve got your back so you can focus on your business. Donât give any buyers or sellers your password. -> Cash . With no annual fee. Why do Top Rated Sellers receive additional protections? Buyers and sellers communicate, and eBay can step in and help. Outside contractor invoices: If you use outside contractors â even if you pay the college kid next door to go to the post office and the bank for you â you should get an invoice from them to document exactly what service you paid for and how much you paid. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. You may be helping the whole eBay community. Other eBay companies and international sites have different web addresses for their sign-in page. Don't email before you bid, because if a transaction happens outside of eBay, you lose any protections to which you'd otherwise be entitled. The post office has been dealing with lost packages since they opened the Dead Letter Office in 1825. You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics. What do I do? These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts! Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Please review this agreement below. Buyers and sellers communicate, and eBay can step in and help. D igital bank Monzo is one of the fastest-growing new banks in Britain, opening 750,000 accounts over the past two years. I didn't want the Paypal fees taken off the selling price. Never accept overpayments from buyers for items, especially if the buyer asks to be reimbursed for overpayment. If you're signing in with your eBay username and password, be sure that the web address starts with https://signin.ebay.com/. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. Fake emails often ask you to reply to the message with confidential information. No idea how it would work! Due to potential for fraud, we don't allow buyers and sellers to complete sales outside of eBay. Sellers on eBay sometimes need to cancel bids, cancel sales, or even block buyers. Search around to see how other sellers are pricing their items. This is supporting information that will save your bacon, should it ever need saving. We won't ask you to provide confidential information by email. What will happen if my listings are hidden? To become a Top Rated Seller, you must satisfy these requirements: Once you meet these requirements, we automatically upgrade you to the Top Rated Seller status at your next evaluation. Before you sign in to eBay, make sure you're really on our website by checking the web address (URL) on the sign-in page. If there are any issues with buyers that may negatively impact you, we’ll take care of them by removing any negative and neutral feedback, defects, and open cases in service metrics. When You Buy and Sell. If I am not a Top Rated Seller, how does eBay protect me? It was renamed as part of the USPS reorganization in 2011 to the MRC, or Mail Recovery Center. It’s safest just to delete these messages. Complete your payment using an eligible payment method. Merchants and partners use HTTPS to securely connect with eBay servers. Learn More. eBay will establish an evaluation period to evaluate your delivery record and may require that you meet minimum seller performance standards to use this feature. Please answer this question before sending. And if you do need to take an action, we’ll let you know exactly what you’ll need to do to correct it to help you avoid disruptions to your business. Get updates and learn how eBay is supporting you during COVID-19. If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Don’t click on links that come from people you don’t know, and don’t respond. The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and ensure you get paid. You will first need to register with eBay if you don't already have a regular account, and then set up a seller account that allows you to list your products for sale. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. First we’ll let you know if you aren’t following a policy and what steps you’ll need to take to correct the issue. Ebay get enough in fees without giving them the Paypal fees as well. Use your password only on official eBay screens. Rather than end all of your listings or suspend your account, our “Hide All Listings” enforcement measure temporarily hides all of your listings in buyers’ eBay search results and browsing while you correct a policy issue. This track record of delivering great buyer experiences allows us to deliver a higher level of protections. Everything you need to start selling on eBay. If the decision is reversed, your final value fee will be refunded. We protect all sellers from abusive buying behavior and from events outside their control. As an eBay seller, it is your job to ensure your package reaches the buyer. This NexGard Spectra for Dogs 6 Chew Pack is brand new, approved for sale in Australia and comes in original Australian approved packaging (including box and all contents) as supplied from Merial the manufacturer of NexGard Spectra.The pack pictured is the current Australian packaging. Avoid communicating with sellers privately off of eBay. (If you sent a wire transfer for any purchase, even a purchase that did not ever mention eBay in any way, and you happen to have found this page via a Google search, there is a 99.5 percent chance that you were scammed.) Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. When things go wrong, your track record matters. View cart for details. With an eBay Store, you can get the most out of selling. Additionally, any defects for the transaction will be automatically removed. How can Ebay.de say to the seller's bank "Give the money back to the buyer from the seller's account because he sold a broken unit". To ensure that all financial data is protected throughout payment processes, eBay is updating its services to require TLS 1.2 for all HTTPS connections. § Earn 5X points for the rest of the year after you spend $1,000 on eBay in a calendar year.. Until then, earn 3X points per $1 spent up to $1,000 on eBay in a calendar year.. NOTICE TO SELLERS: To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. If we flag a potential policy issue, we’ll notify you through email and My eBay messages of the activity that isn’t following the policy and the steps you will need to take to comply with the policy. Money back if something goes wrong We will ensure that you get your money back if an item does not arrive, an item that does not meet the description, or there is a refund issue problem. Maintain an active eBay account for at least 90 days, Complete 100 or more transactions and $1,000 in sales during the previous 12 months with US buyers, Have a defect rate less than or equal to 0.5%, Close cases without seller resolution less than or equal to 0.3%, Have a late shipment rate less than or equal to 3%, Upload tracking within your stated handling time, and show carrier validation for 95% of transactions to US buyers. eBay will review your request and take appropriate action. We’ll then give you a grace period to take all the actions you’ll need to resolve the issue. We’ll clearly communicate the issue to you and advise specific actions you’ll need to take to correct it. When you make contact, this "seller" will respond with an offer of some kind, and people who accept this offer will quickly be separated from their money, personal information, or worse. I sold an item but the buyer hasn’t paid. Create listings that bring in shoppers and sell at the best price. Closing your account and deleting your data. eBay will review your request and take appropriate action. Be suspicious of any request for personal or account information. Before You Sell Dog Stuff On eBay. Watchers, bidders, or buyers will still be able to continue to do business with you. Important messages about your account will also be in the Messages tab in My eBay. Do not share your credit card or other financial information over email or text. For example, the addresses for eBay France contain .fr. Look for the "s" in "https," which indicates that you're signing in to a secure server. You can also find this when checkout. When you list, weâll recommend a price based on recent sales of similar items. To avoid any disruption of service, please be sure that your systems are ready for this change byÂ March 30, 2018. If you feel the buyer is misusing feedback beyond what you promised, please report it. Rack up points on every purchase â¡. Withholding too high of a dollar amount for a partial refund. When in doubt, close your browser and type in the company’s URL or use a familiar bookmark. International eBay websites include letters that tell what country the site is associated with. What happens if I can’t resolve an issue with my buyer but they don’t ask eBay for help? All of your fixed price listings will be temporarily hidden in search results and browsing, resulting in new buyers not being able to find them on eBay. Scammers will try to reach you where you least expect it, including by text. Something went wrong. Fulfill sales through retailers or marketplaces. Don’t click on links that come from people you don’t know, and don’t respond. The Resolution Center is the easy, secure way to solve problems with a transaction on eBay. Don’t share unnecessary personal information with buyers or sellers. You can also let your buyers know youâre willing to negotiate by adding Best Offer to your listing. If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. The Resolution Center is easiest and most secure way to solve problems with a transaction on eBay. When will a return no longer result in a defect? Learn how to give great service and get paid. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. If we flag a listing for a potential policy issue, we’ll give you an opportunity to correct the issue and avoid disruptions to your business. You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in service metrics. eBay uses the Transport Layer Security (TLS) protocol to encrypt these communications. Now, in an extraordinarily candid move for a bank, it â¦ The record of your communications will provide helpful backup information in case you have problems with your purchase or payment later. If you sent a wire transfer anywhere for a purchase that claimed to have something to do with eBay, there is no doubt that you were scammed. What should I do if there is a problem with the item condition after the buyer sends it back? If a window requesting your password pops up in an auction, skip it â itâs somebody who is up to no good. You can offer a partial refund. See all the ways you’re covered when you sell on eBay. Follow these steps to get your refund. Fake emails often use urgent and threatening language and instruct you to update your information or risk account suspension. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. Weâre excited to announce that the option to manage replacements and exchanges is available to all sellers. View Invoices: Click the drop-down menu to see your most recent invoice and details of the transactions. Top brands, low prices & free shipping on many items. However, any watchers, auction bidders, or active buyers will be able to continue to do business with you in My eBay. Sellers are encouraged to accept deposits via PayPal and the balance of the payment via the Financing Center.However, sellers are welcome to accept or deny any type of payment, as long as those terms are clearly explained in the listing. Top Rated Sellers who reside in the US and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns. Click here if you need eBay to resend your confirmation instructions. To finalize your eBay Registration, you must: Click "I Accept" at the bottom of this page to accept the eBay User Agreement. 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